We operate our own cloud
Your workloads run on a VMware private cloud we own and operate, with N+1 redundancy across multiple U.S. data centers. One partner, one point of contact, one accountable team.
CLWWWD · Pronounced “cloud” · Kansas City
Enterprise IT.
Managed locally.
Secured 24/7.
CLWWWD delivers managed IT, around-the-clock security operations and a privately operated cloud for organizations that can't afford downtime, backed by more than 40 years of Midwest IT experience.
- 40+Years of IT expertise
- 24/7SOC & NOC coverage
- N+1Redundant private cloud
Microsoft 365AzureNinjaOnePhin SecuritySentinelOneMailprotectorVMwareVeeamCiscoFortinetSplashtop
Why CLWWWD
A managed partner built on accountability.
Not just another help desk.
Transparent, itemized proposals
Every engagement begins with a fixed monthly proposal, itemized line by line. What you approve is exactly what you're billed.
Outcome-driven guidance
We recommend technology, including AI, only where it delivers measurable value, and we communicate in clear business terms rather than jargon.
Local, onsite expertise
Rapid remote response, backed by Kansas City engineers who come onsite when it matters. Trusted for decades by financial institutions, healthcare providers, law firms and developers.
Services
Comprehensive IT services.
Fully managed, or alongside your team.
01
Managed IT Services
Proactive management of your workstations, servers, network and licensing for a predictable monthly fee, including patching, endpoint protection, remote and onsite support, and virtual CIO strategy.
View plans → 02Platinum Protection
A layered cybersecurity program: 24/7 managed SOC and NOC, XDR, email filtering, security awareness training, dark web monitoring, MFA and backup.
Explore the stack → 03Private Cloud & Disaster Recovery
SLA-backed VMware hosting with N+1 high availability, hybrid-ready architecture and recovery plans engineered around your recovery time objectives.
Cloud capabilities → 04Audit & Compliance
Gap assessments, remediation, audit-ready documentation and continuous control monitoring for HIPAA, PCI DSS, ISO 27001 and other frameworks.
Our approach → 05Co-Managed IT
Extend your internal IT team with our tooling, after-hours coverage and senior engineering escalation, without replacing the people you rely on.
Discuss co-managed IT → 06Projects & Professional Services
Windows Server and workstation deployments, Microsoft 365, SharePoint and Azure, VMware and Veeam, network infrastructure and office relocations, delivered from planning through completion.
Scope a project →Platinum Protection
Ten layers of defense. One accountable partner.
Attackers only need one gap. Platinum Protection secures every device, inbox, identity, server and Microsoft 365 tenant, along with the people who use them, under continuous 24/7 monitoring. Every layer also produces the documentation auditors require. Select a layer to learn more.
Layer 01
Managed SOC
Private cloud
Private cloud,
locally accountable.
Retire aging on-premises servers without surrendering control to a hyperscaler. We design, host and manage your environment end to end.
- SLA-backed performance. Dedicated resources with no contention from other tenants.
- N+1 high availability. Workloads stay online through component failures.
- Geographic redundancy. Multiple U.S. data centers for backup and disaster recovery.
- Certified facilities. HIPAA/HITRUST, PCI, ISO 27001 and ISO 20000-1.
- Hybrid-ready. Keep what belongs on-site and migrate what doesn't.
- Transparent billing. No egress surprises or unexplained line items.
Security self-assessment
How resilient is your organization?
Eight questions, instant results. No email required.
Question 1 of 8
0/ 100
Service plans
Choose your level of coverage.
Every organization is different, so every proposal is tailored: a fixed monthly investment, itemized line by line, before you commit.
Included with every managed agreement
- Complete audited inventoryA full report of every hardware device, plus the licensing status and version of all software on your network.
- Review & status reportingMonthly, annual and on-demand reports on event logs, backup activity, service availability, disk utilization and firewall status.
- Patch & update deploymentOperating system and productivity patches identified at least monthly, installed after business hours and confirmed with your primary contact.
- Remote device configurationNetwork devices configured remotely to standards specific to your organization and each device's intended use.
- Data backup setup & monitoringEvery identified data set mapped and backed up on schedule to your backup utility or an offsite cloud facility.
- Help desk & onsite serviceRemote and onsite support from trained, certified professionals, Monday through Friday, 7 a.m. to 7 p.m.
- Technology due diligenceResearch and guidance on new technology, plus support for the systems you already run.
- Business reviewsMonthly network health reports, quarterly review statistics and an annual in-person review with your account engineer.
All plans include structured onboarding and complete documentation of your environment. Technology projects and office relocations are scoped separately.
Audit & compliance
Achieve compliance.
Maintain it continuously.
- 01
Assess
We evaluate your network, servers, endpoints, cloud workloads, identity, patching and backups against HIPAA, PCI DSS, ISO 27001 or your governing framework, and document every gap.
- 02
Remediate
A prioritized plan covering hardening, encryption, segmentation, MFA, centralized logging and change management, executed with your team or on its behalf.
- 03
Document
Policies, evidence-ready reports and clearly defined responsibilities, so auditors receive what they need on the first request.
- 04
Monitor
Continuous control monitoring, vulnerability scanning and reporting that identifies drift before your next audit does.
Audit-ready by design
Our stack is your audit evidence.
Our security stack puts every required control in place and continuously generates the evidence to prove it. When an audit begins, everything needed to complete it is already in place, so your team is pulling reports, not scrambling for them.
Prepare for your next audit- Access controlMicrosoft MFA on every account, with sign-in logs
- Patch managementNinjaOne patch and device compliance reports
- Endpoint protectionXDR scan history and security compliance scores
- Threat monitoring24/7 SOC coverage across endpoint, network and Microsoft 365
- Security awarenessPhin training and phishing-simulation records for every user
- Email securityMailprotector filtering with daily quarantine reports
- Backup & recoveryFile Protect and Microsoft 365 backups, with restore history
- Credential exposureDark web monitoring reports for your domains
Industries
Trusted where uptime and confidentiality
are non-negotiable.
Banking & credit unions
Examination-ready controls, vendor oversight and the reliability your members expect.
Healthcare
HIPAA-aligned infrastructure and HITRUST-certified hosting for protected health information.
Legal
Confidential client data secured, with document and practice management systems that perform.
Real estate & development
Secure, high-performance IT for teams working across offices, job sites and the field.
FAQ
Frequently asked questions.
We already have an IT provider. Why consider CLWWWD?
Start with a conversation about the service you receive today. If it's meeting your needs, we'll tell you. If it isn't, we'll show you precisely what would change and what it would cost.
What's included in managed IT services?
Unlimited support plus proactive monitoring and maintenance for a predictable monthly fee. Because we aren't paid per incident, our incentive is to keep your systems healthy, which keeps our goals aligned with yours.
Can you support our in-house IT team?
Yes. Co-managed IT gives your staff access to our tools, after-hours coverage and senior engineers for escalation, so they can stay focused on strategic work.
Is the cloud the right fit for us?
It's often ideal when you need capacity quickly, lack staff to maintain servers, or need a dependable disaster recovery strategy. When on-premises infrastructure is the better choice, we'll recommend it.
Will you help us pass an audit?
Yes. Our stack puts the required controls in place and continuously generates the evidence auditors ask for, so everything needed to complete your audit is ready when the request arrives.
What are your support hours?
Our service desk is staffed Monday through Friday, 7 a.m. to 7 p.m., and our SOC and NOC monitor client environments 24/7. Response commitments are written into your agreement: 1 business hour for critical issues, 4 for urgent, 8 for standard and 1 business day for admin tasks. For outages, call (816) 200-0677.
Where are you located?
We're headquartered at 4420 NE Chouteau Trafficway, Suite 200, Kansas City, MO 64117, and serve organizations across the Kansas City metro, including Overland Park, and throughout the Midwest.
Client support
Getting help is simple.
Every request creates a ticket.
-
01 · Taskbar
CLWWWD support icon
Right-click the CLWWWD icon next to your system clock and select Request support. Describe the issue and send.
-
02 · Email
support@clwwwd.com
Send your request to support@clwwwd.com and a ticket is created automatically.
-
03 · Teams
Microsoft Teams chat
Open the CLWWWD chat in Teams to submit a request or speak directly with a technician.
-
04 · Emergency line
(816) 200-0677
Reserved for outages, when your business or users are unable to work. Emergency calls receive immediate attention.
Response commitments
Response times, written into your agreement.
Every request is triaged, prioritized and assigned to an engineer within these windows. You'll hear back by phone or email with the severity and an estimated start time for remediation.
- Level 1 · Critical1 business hour20% or more of your users, or your system's capacity, affected
- Level 2 · Urgent4 business hoursMultiple users affected, fewer than 20%
- Level 3 · Standard8 business hoursA user unable to perform a business function
- Level 4 · Admin task1 business dayMoves, adds, changes and user administration
Business hours for response times are 8 a.m.–5 p.m. Central, Monday–Friday, excluding federal holidays. After hours (7 p.m.–7 a.m.), critical events are received through automated alerts or the emergency line's critical prompt. Response time is the time to triage and assign, not the time to complete a repair.
Once your ticket is submitted, a CLWWWD engineer will contact you and, with your permission, connect securely via Splashtop. You can also track requests in the client portal.
Contact
Let's discuss your environment.
Speak directly with an engineer.
- Phone(816) 200-0677
- Emailsupport@clwwwd.com
- HoursMonday–Friday, 7 a.m.–7 p.m. · 24/7 monitoring
- Office4420 NE Chouteau Trafficway, Suite 200
Kansas City, MO 64117